The Business Challenge

Instant messaging (IM) is critical for enterprise communications. It enables real-time communication from anywhere — web-based portals, cell phones, PDAs, pagers, desktops. Organizations leverage instant messaging for real-time collaboration, fast decision making, and cost effectiveness. IM enables teams to communicate in real-time through one-way text messaging, two-way text chats, and multi-participant conferencing.

IM is emerging as one of the latest technologies for streamlining real-time communications, increased productivity, compliance, and cost effectiveness. In combination with presence awareness — indicating user availability in real-time — IM is especially valuable for linking remote team members and the extended enterprise.

Hummingbird Enterprise 2004 — IM

Hummingbird Enterprise 2004 — IM is an enterprise solution that enables employees, customers, partners, and suppliers to collaborate in real-time while meeting compliance requirements.

Seamlessly integrated with Hummingbird Enterprise 2004, Hummingbird instant messaging offers unique value in three areas – real-time collaboration, capturing corporate value, and enhanced productivity. The integration of instant messaging functionality with the Hummingbird Enterprise 2004 content management system extends the range of managed enterprise content to deliver optimized productivity and business value for advanced knowledge management initiatives.

	Hummingbird Enterprise 2004 - IM Checklist
	Securely communicate in real-time with other employees, customers, partners and suppliers
	View user presence in context, e.g.project team members, community membership, document owners
	Capture discussions in repository with full metadata profile,flexible access permissions
	Convert real-time discussion to threaded discussion for continuation after a meeting ends
	Initiate discussions in context, from within a project or folder or in relation to a specific document
	Share documents and other content with discussion participants
	Transfer files and share links to files in document libraries,communities, and projects
	Control personal “buddy ” list in conjunction with centrally managed corporate groups
	Control own availability and presence to other users, e.g.away,busy, in meeting,unavailable
	React immediately to incoming high priority alerts from integrated applications, e.g.overdue tasks, document to approve